Warranty Information

We offer a 12-month limited warranty on decoration. The warranty covers defects in materials and craftsmanship under normal use conditions. Natural variations in wood and moss are not considered defects and add to the uniqueness of the product.

 

Warranty Coverage Includes:

• Defective wood or moss that compromises the product’s integrity

• Damages from shipping (if reported within 7 days)

• Loose parts or adhesive failure within the warranty period

 

Warranty Exclusions:

• Damage due to improper handling, exposure to water, or extreme temperatures

• Wear and tear from normal use over time

• Alterations or modifications made by the customer

 

How to Claim: Please contact us at info.pieceofforest@gmail.com or use a contact form with proof of purchase and photos of the issue. We will respond within 3 business days and provide instructions for the next steps.